The super you earned in Australia is yours.
Let's get it back.

Yes. Your super is still there and still yours. Two honest notes: administration fees may continue to apply while it sits, and if you've been gone more than 6 months, documents need to be certified in your country (for Brazil, notary plus NAATI-certified translation). I support you through that part too.

Three checks: my fee is fixed, never a percentage of your balance. The money is only ever paid into an account in your name (I can't receive it). And applications are handled by a registered Australian company (Prosper Vision Pty Ltd, ABN 34 662 345 477) via tax agent portal. And one fact: in 7+ years, every client I've taken on has been paid.

Yes. Claiming your super when you leave Australia permanently is a legal right. A lot of people give up on it because it looks complicated, or because nobody ever told them it was theirs.

Very little. That's the whole point of me: you sign your forms where I show you and send them to me. You don't fill out a single form, and you don't need to learn anything.

One fixed fee, set by your balance range: A$350 up to A$5,000, A$450 from A$5,000 to A$10,000, and A$550 above A$10,000, all with GST included. There are only two possible extras, both fixed and known upfront: A$55 if your super is in more than one fund, and A$55 if your account access needs recovering. Half to start, half when your application goes in. Never a percentage, and no per-call charges. And if the fee is the only thing standing between you and your own money, talk to me. We'll find a way, because this money is yours by right.

It depends on your visa history and on how your balance is composed, and that composition only your fund can confirm. By law: DASP for anyone who has held a Working Holiday visa is taxed at 65%; otherwise it's 35% on the taxed element, 45% on any untaxed element and 0% on the tax-free part. Those are government rates, not fees of mine. Confirming your exact split is part of my work.

The ATO's official standard is up to 28 days. In practice, most of my clients receive within about 2-3 weeks, because the documentation goes in complete. Cases with unresolved issues (like a name mismatch found late) can take much longer, which is exactly why I check those first.

Yes, the platform is free. The catch is that each super fund sets its own release requirements and often asks for extra documents, and that's where claims stall. My support exists to prevent the refusals and the delays.

Yes, and this is actually the best moment you'll ever have. Let's use the weeks you're still here: signing and posting documents inside Australia is quick and cheap, and everything is left ready to move.

If you're still in Australia (or recently left), I organise every required certification here. If you've been gone more than 6 months, your documents need certifying in your country, with certified translation where required, and I guide you through it.

Two ways out: you call your fund's Overseas Number, or I call with your authorisation. It's a separate support service, a fixed A$55, and the claim keeps moving.

No, you don't need to do anything. I check it right at the start, and if anything needs correcting, I take care of it from here. The whole idea is that this process feels light for you.

Two mandatory ones: you've physically left Australia, and your visa is cancelled or expired. Two that make everything smoother: an active Australian bank account you can access, and the login to your super account.

There is an official path: Form 1194, the Department of Home Affairs' voluntary visa cancellation. Whether to use it is an immigration decision, and it's not one I can make or advise on for you. What I can tell you is the DASP side: eligibility requires the visa to be cancelled or expired. If you decide to go that way, I'll point you to the official information.

A new deposit doesn't join an application that's already in. It would need a new process. That's why, before we start, I confirm with you that your employer has finished all deposits.